Position title	Case Manager and Group Facilitator Domestic Violence Specialist Children’s Service
Division	Family Safety & Social Services
Classification	5.1
Prepared by	Joey Smith & Maree Corbo
Date	01/08/2024
Staff reporting to position	0

Position Summary

Tangentyere Council Aboriginal Corporation (TCAC) is a community controlled Public Benevolent Institution delivering human services and social enterprise activities for the benefit of Aboriginal people from the Alice Springs Town Camps, urban Alice Springs, and Central Australia.

The Domestic Violence Specialist Children’s Service (DVSCS) is one component of Tangentyere’s Family Violence Prevention Programs (FVPP). The FVPP is an integrated program with components designed to meet the needs of men, women, young people, and children who have been affected by issues of domestic and family violence, as well as primary prevention work, and also consists of a Men’s Behaviour Change Program, the Tangentyere Women’s Family Safety Group, and the Young Women’s Family Safety Group.

The DVSCS provides specialist early intervention support for Aboriginal young people, aged between 12 and 18, who have been impacted by domestic and family violence.

• By creating age-appropriate and gender-based family and domestic violence critical interventions and youth informed services, the DVSCS is designed to:
• Support young people’s understanding of domestic and family violence through education, and to provide frameworks for relationships that are respectful, safe, and free from violence.
• Increase the safety, health and wellbeing of young people, their families, and the broader community.
• Contribute to intergenerational change by shifting harmful attitudes and beliefs around gender, masculinity, and violence in relationships.

The development and delivery of theDomestic and Family Violence Specialist Children’s Services will complement the work already achieved by the Alice Springs Response to Domestic and Family Violence and will build on strong interagency relationships to ensure the best outcomes for children and young people impacted by violence, as well as their families and community.

As part of your role, you will be working with children, people with a disability and people who are vulnerable. It is your obligation to always ensure their safety and report any concerns in line with our duty of care obligations. We have zero tolerance when it comes to abuse of any kind and will take disciplinary action, including and up to termination of employment, should we determine that abuse has taken place or there has been a failure to report any suspected or alleged abuse.

Responsibilities

• Deliver case management services to young Aboriginal people aged between 12 and 18 years, working alongside them, their families, and communities, with a focus on preventing domestic and family violence related harm, and strengthening their capacity to improve their safety and wellbeing.
• Facilitation of domestic and family violence education group programs delivered to young Aboriginal young people, with the intent of equipping them with knowledge and skills that will support them to have safe and respectful relationships. Groups are held in settings including, but not limited to, the Alice Springs Youth Detention Centre and local schools.
• Facilitation of domestic and family violence education group programs delivered to staff who work alongside young people, with the intent of increasing the capacity of the service sector to respond to issues relating to domestic and family violence and increasing the safety of young people with experiences of domestic and family violence.
• Working alongside the Tangentyere Women’s, Young Women’s, and Men’s Family Safety Groups to inform service delivery, and ensure that the program is culturally safe and responsive to the needs of the community.
• Develop and maintain appropriate stakeholder relationships, including but not limited to local NGO’s and other youth services, lawyers, Territory Families, schools, and police.
• Maintain relevant documentation, including transparent, comprehensive case notes and contribute to written project reports as required.
• Assist with achieving quality management objectives across the organisation.
• Assist with achieving safeguarding objectives across the organisation.
• Assist with achieving compliance objectives across the organisation.
• Other reasonable duties as required.

Major Accountabilities

Accountabilities	Performance indicators
Deliver case management services to young Aboriginal people aged between 12 and 18 years, working alongside their families and communities, with a focus on preventing domestic and family violence related harm, and strengthening their capacity to improve their safety and wellbeing.Provide high quality assessment and case management duties for referred and voluntary clients.Ensuring the safety of children and young people.Contribute knowledge to the development and implementation of a culturally appropriate program.Ensuring all service users are treated with respect and dignity, demonstrating an understanding of and ability to respond to the issues of structural disadvantage experienced by service users.Provide knowledge of and support access to services and resources available within the Family Violence and youth sector.	The program is delivered within recognised quality and risk management frameworks.Clients are supported to enable management of and participation in risk assessment and safety planning.Integration with aligned services.Clients are provided with appropriate information, case management and advocacy as well as crisis management if required.Engagement with relevant networks.Client information, reports and data collection requirements maintained in accordance with Tangentyere Family Violence Prevention quality processes and procedure policies.Clients are supported within a framework that acknowledges and responds in line with Human Rights and Social Justice principles.The Domestic and Family Violence Specialist Children/Youth service is developed in a culturally safe manner that is mindful of, and relevant to, the Central Australian context.
Facilitation of domestic and family violence focussed programs delivered to Aboriginal young people in a group setting, with the intent of equipping clients with knowledge and skills that will enable them to have safe and respectful relationships. Including, but not limited to, school and detention centre groups.Clients are supported through trauma informed, therapeutic, anti-oppressive and intersectional feminist frameworks.Provide knowledge of and support access to services and resources available within the Family Violence and youth sector.Contribute to the development of group work content; being a part of ensuring that group work content is relevant, accessible, and culturally safe by meeting with and receiving feedback from the Tangentyere Women’s Family Safety Group.Assist the program manager to ensure the program becomes embedded in the local domestic and family violence and youth service system.Facilitate information sessions to promote the program in a positive manner.	Group work planning and data collection requirements maintained in accordance with Tangentyere Family Violence Prevention quality processes and procedure policies. All clients are provided with accurate and current information relevant to their needs.All clients have access, as needed, to regular, up to date information about other relevant specialised services.All clients have access to the skills and knowledge to work towards having safe and respectful relationships.Public perceptions of the Domestic Violence Specialist Children’s Service are positive, and the program is viewed in a favourable way by individuals, families, and communities.Community awareness and understanding of the program is widespread and the program is viewed in a positive way by individuals, families, and communities.
Facilitation of domestic and family violence education group programs delivered to staff who work alongside young people, with the intent of increasing the capacity of the service sector to respond to issues relating to domestic and family violence and increasing the safety of young people with experiences of domestic and family violence.Provide high quality group facilitation that is underpinned by appropriate theoretical frameworks.Group work is culturally safe, and trauma informed.Attitudes that support violence towards women are challenged.Young people’s strengths are acknowledged and celebrated.Members of the service sector are empowered with skills and knowledge to identify and respond to domestic and family violence.Develop and maintain relevant stakeholder. Relationships.	Community awareness and understanding of the program is widespread and the program is viewed in a positive way by stakeholders and influencers. Young people are provided with consistent messaging around domestic and family violence from service providers.Key relationships with crucial partners and stakeholders are developed and maintained to a high standard.Service providers are empowered with skills and knowledge to identify and respond to domestic and family violence.Service providers are able to identify the associated harms of domestic and family violence.Service providers are able to respond to young people’s experiences and/or use of violence with confidence.Service providers can safely challenge attitudes that support violence towards women.Service providers have increased knowledge of, and engagement with, local support systems regarding domestic, family, and sexual violence.
Working alongside the Tangentyere Women’s, Young Women’s, and Men’s Family Safety Groups to inform service delivery and ensure that the program is culturally safe and responsive to the needs of the community.Key relationships with community leaders are developed and maintained.Community leaders feels some ownership over the program.Provision of high quality, culturally safe and relevant services to young people and their families.	Young people and families feel that their culture is respected.DVSCS services are relevant to the needs of the community.The DVSCS is well regarded by the community.
Develop and maintain appropriate stakeholder relationships with, including but not limited to, NGO’s and other youth services, lawyers, Territory Families, schools, and police.In collaboration with referring agencies ensure high quality systems are in place which protect client’s rights and meet the program expectations.Key relationships with crucial partners are developed and maintained to a high standard.Participation in and contribute to program development activities.	Intake, assessment, group facilitation and case management processes are an integrated part of the Domestic Violence Specialist Children’s Service.High quality systems with referring agencies are in place and reviewed regularly.Satisfactory relationships between relevant key stakeholders and the Domestic Violence Specialist Children’s Service are maintained.A strong service system between relevant key stakeholders and the Domestic Violence Specialist Children’s Service which ensures that appropriate and timely information flow between agencies is maintained.
Maintain relevant documentation, including transparent, comprehensive case notes and contribute to written project reports as required.Be proactive in sharing relevant information with co-workers and participate in supervision and reflective practice sessions.	Relevant information is disseminated and documented in a timely manner.Contribution to program development activities.
Assist with achieving quality management objectives across the organisation.Commitment to the Tangentyere Council Quality Management Objectives.	All work-related actions and behaviours are aligned with the organisations mission and values.Actively participate in and promote a continuous improvement culture across the organisation.Understand and comply with organisation policies and procedures.Maintain organisation and client records in accordance with legislative and organisational policy requirements.Ensure all decisions made in the course of your duties are transparent and align with organisational policy and procedures.Assist clients to provide feedback when required. Contribute to QMS area audits as required in a timely manner.Contribute to implementing change when identified through the QMS as required.Provide feedback on the QMS as required.
Assist with achieving safeguarding objectives across the organisation.	Report any concerns or suspicions of abuse of children, people with a disability or vulnerable peoples in line with duty of care and mandatory reporting obligations.
Assist with achieving compliance objectives across the organisation.	Maintain own records and manage Employment Hero compliance for staff, where applicable.Maintain current certifications (Driver’s Licence, Working with Children (Ochre Card), Police Check, and where relevant, RN Registration, White Card and First Aid Certificate etc.) and upload evidence in Employment Hero.Complete probation reviews (6, 12 and 22 weeks) within the approved timeframe.Read and acknowledge all relevant policies in Employment Hero.
Other reasonable duties as required.	Additional tasks that may arise from time to time are completed within the required timeframe and to a suitable standard.

Relationships

Internal

Family Safety & Social Services Division	All Tangentyere division
Men’s Behaviour Change Program	Tangentyere Women’s Family Safety Group
Tangentyere Young Women’s Family Safety Group	Town Camp Community CentresHR

External

Alice Springs Community	Alice Springs Hospital
Alice Springs Police	Alice Springs Youth Detention Centre
Central Australian Aboriginal Congress	Central Australian Mental Health Services
Dept of Attorney General and Justice (including courts)	Legal services (including CAWLS, NAAJA and NTLAC
NPY Women’s Council	Schools
Territory Families	Town Camp Community Members
Alice Springs Integrated Response to Family Violence	Central Australian Family Violence and Sexual Assault Network (CAFVSAN)
Town Camp Housing Association members

Competencies

Tangentyere core competencies

• Commitment
• Teamwork
• Communication
• WHS
• Cultural Awareness

Qualifications and Selection Criteria

Required

• Experienced in working with young people, have knowledge of the issues relating to working within the field of domestic and family violence.
• Completed tertiary studies in Social Work, Youth Work, Welfare Studies, Psychology, or a related discipline; relevant experience will also be considered.
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• Demonstrated experience of providing a holistic response to children and/or young people experiencing or at risk of harm due to domestic and family violence.
• Demonstrated understanding of domestic and family violence.
• Experience in working alongside Aboriginal people, and/or a demonstrated ability to work in a cross-cultural context.
• Demonstrated ability to work cohesively and contribute effectively within a team environment.
• Current NT Drivers Licence, NT Working with Children (Ochre) Card, satisfactory Police Check, and proof of full (3) vaccination against COVID-19.

Desirable

• An understanding of Aboriginal culture as well as a broad range of contemporary issues affecting Central Australian Aboriginal people.
• Knowledge and experience of providing a range of relevant intervention strategies, and use of frameworks in practice, including the cycle of violence, children and young people’s developmental needs, trauma informed practice, crisis, and safety planning.
• Experience in group facilitation.
• Demonstrated experience in working alongside and/or providing case management to young people with complex needs, including young people who have neurodevelopmental disorders (including Foetal Alcohol Spectrum Disorder).
• Experience in writing case notes, and ability to contribute to written work both independently and as part of the team, as required. Training can be provided for the right candidate if required.